Orders cannot be changed or cancelled for items that have already been shipped. All used or opened items are not eligible for return.

If you find that the item is defective (not caused by human factors) or you received the wrong items, please contact us within 14 days of receiving the item to request a replacement.

To be eligible for a return, your item must be unused and in the same condition you received it, and must be in the original packaging. In order to complete a return, we require your receipt or proof of purchase.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please note that we will not refund the purchase price and shipping costs if the package is seized by customs in your country. We will also not refund the shipping costs if the package is returned by customs in your country. Therefore, please make sure the relevant items are legal in your country.

Meanwhile, if the package cannot be successfully delivered and is returned by the postal authority due to address problems or no one to receive the package, we will not refund the shipping costs.

You can always contact us for any return questions at shopping@airsoftwebsite.com.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at shopping@airsoftwebsite.com.